Refund policy

At Nilantix, we aim to provide quality products to our customers.

• We do not offer returns or refunds once the product is delivered.

• Exchange is only available if the product is damaged or defective during delivery.

• To request an exchange, customers must contact us within 24 hours of delivery.

• Customers must provide clear photos or videos of the damaged product and packaging.

• After verification, we will arrange a replacement or exchange for the same product (subject to stock availability).

• If the product is found to be used, damaged by the customer, or reported after the allowed time, the request will not be accepted.

For exchange requests, please contact us at:
Email: sales.nilantix@gmail.com